Return and Refund Policy

Thank you for shopping at ​IVY​.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Please contact IVY before returning items.

You have ​14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Return to:

IVY
Onze-Lieve-Vrouwestraat 8
2800 Mechelen
Belgium
 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returneditem.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method ofpayment).

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shippingcosts are non​refundable. Please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges.

IVY is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 

QUESTIONS

If you have any questions, please contact us at: isabelle@ivymechelen.com